Got questions? Good.

Here are the ones we get asked most. If yours isn't here, just get in touch and we'll give you a straight answer.

Getting started

Most sites are ready to review within a few days. Simpler sites can be even quicker. You'll always see it before anything goes live.

Not at all. Your site comes with placeholder content that shows you how everything works and where things go. You can update it with your own words whenever you're ready.

Even better. We'll use your existing site as a reference and build an improved version. Same content, better everything else. We handle the migration so you don't need to do anything technical.

Just a few sentences about your business. What you do, who you serve, and what you need from your site. That's genuinely enough to get going. We'll ask smart questions if we need anything else.

Not directly. For e-commerce, Shopify is the best platform and we'd recommend going that route. We build everything else: business sites, portfolios, service-based businesses, restaurants, clinics, and anything that isn't a full online store.

Pricing & billing

No setup fees on Standard or Pro. Studio has a project fee because it involves custom design and build work. We'll scope that with you upfront so there are no surprises.

Yep. Upgrade or downgrade anytime. Changes take effect on your next billing cycle. No penalties, no awkwardness.

Your site stays live until the end of your billing period, then it goes offline.

Your first year of a .com web address is free on all plans. Other extensions (like .com.au or .co) are available at standard registration rates. If you already own a domain, you can connect it yourself for free or we can do it for you for a small fee.

Not right now. Monthly billing only. It keeps things simple and means you're never locked in. We'd rather earn your business every month than trap you in a contract.

We've built technology that lets us create professional sites faster than anyone else in the industry. That means we can charge less without cutting corners. You're not getting a cheaper product, you're getting a more efficient one.

Depends on what you need. Design-led projects start from $1,500, more complex builds with integrations and custom features can go up to $15,000+. Get in touch and we'll give you an honest scope and quote.

Your site

Yes, and it's actually easy. Our CMS is one of the simplest in the industry. Change text, swap images, add blog posts. No code, no builder, no confusion.

Your plan includes one round of revisions when your site is first built. After that, you can update everything yourself through our CMS. If you'd rather we make changes for you, we offer simple revision pricing: $29, $39, or $59 depending on the size of the change.

Every site we build is fully responsive. Desktop, tablet, phone. It adapts properly and looks right on every screen size. Not "sort of works on mobile." Actually works.

Every site is built with SEO and AI search optimisation from day one. Clean code, fast load times, proper structure, and all the behind-the-scenes technical stuff that helps you rank on Google and get recommended by AI tools like ChatGPT and Perplexity.

Nope. Hosting, SSL certificates (the padlock in the browser), backups, and security are all included and handled for you. You don't need to think about any of it.

Fast. Our sites typically load in under a second with Google PageSpeed scores of 95+. No bloated code, no unnecessary plugins. Just clean, lightweight sites built properly.

Support

Email us or use the live chat on our support site. You'll hear back from someone who actually knows your site, usually within one business day.

That's on us. If there's a technical issue with your site, we fix it. That's what support is for. You don't get charged for bug fixes or things that aren't working properly.

Standard includes email support. Pro gets priority email support. Studio gets dedicated Slack support. Everyone gets a real person who knows their site.

Still have questions?

No worries. Get in touch and we'll give you a straight answer. No jargon, no runaround.

Get In Touch